Cancellation & Refund Policy
Pukky Online Shopping Centre believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Pukky’s returns and exchange policy gives you an option to return or exchange items purchased on Pukky for any reason within the specified return/exchange period (check the product details page for the same). We only ask that you just don’t use the merchandise and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.Pukky Online Shopping Centre believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:
- Cancellations are considered as long as the request is formed within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been dispatched.
- There is no cancellation of orders placed under an equivalent Day Delivery category.
- No cancellations are entertained for those products that the Pukky Online shopping centre marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day, etc by giving special discounted offers. These are limited occasion offers and thus cancellations aren’t possible.
- Pukky Online Shopping Centre accepts cancellation requests for the products if the customer establishes that the quality of the product delivered is not good.
- In case you are feeling that the merchandise received isn’t as shown on the location or as per your expectations, you want to bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that accompany a guaranty from manufacturers, please refer the difficulty to them.
When you buy our products, your purchase is covered by under Refund policy. If you are, for any reason, not glad about your shopping, we will issue a full refund. We can afford to return back our products with this guarantee. Please contact us with your purchase details within 30 days of your purchase for return request. Please write your order number (sent to you via email after ordering) and optionally tell us the reason for the return. we take feedback very seriously and use it to improve our products and quality of service. Refunds are being processed within 7 days period after raising a claim of refund. During Pick Up, our delivery man may check the quality of the product on the return. For a successful pickup, we will initiate a refund for the return amount into the refund mode selected at the time of initiating the return request. If the returned product does not pass the quality check, we shall ship it back to you. If you request to exchange the item for reason of size mismatch or receipt of a defective product, you will be provided with a replacement of the item, free of cost. One more thing, all exchanges are subject to availability of stock and subject to your address. If you choose to exchange an item, our delivery man will deliver the new item to you and simultaneously pick up the original item from you. Please note that we can only arrange size exchanges. If you think to exchange your item for another product, we request you to return it to obtain a refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
Cosmetics, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that has a quick, Swimwear, can’t be exchanged or returned.
Some products like fine watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the merchandise Detail Page to ascertain the number of days up to which a product is often returned/exchanged, post-delivery.
Due to the intimate nature, we handle returns surely Innerwear, Sleepwear, and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility won’t be available. Also, these items cannot be exchanged.
The products which you are going to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be placed within the original shoe box).
Under Exchange Policy, only size exchanges are allowed. Items are often exchanged for an identical size or a special size. Exchanges are allowed as long as your address is serviceable for an exchange by our Logistics team.
In case you’ve got purchased an item which features a free gift/offer related to it and you would like to return the most item, then you’ll need to return the free product as well
Pukky will not be liable for the products returned by mistake. In circumstances where an additional or a special product is returned by mistake, Pukky wouldn’t be in charge of misplacement or replacement of the merchandise and isn’t responsible for its delivery back to the User.
If you self-ship your returns, kindly pack the things securely to stop any loss or damage during transit. For all self-shipped returns, we recommend you employ a reliable courier service.
If you ship your returns by yourself, your shipping costs would be returned subject to your return having met our Returns and Exchange Policy, and therefore the image of the courier receipt is sent by you and validated by us. For self, ship returns the refund for returned products will only be initiated if they undergo a top quality check conducted at the ware. If the standard check fails the merchandise is going to be reshipped back to you.
To return a product to Pukky, please follow these steps:
You can return products purchased from Pukky within the specified return/exchange period, except for our non-returnable products and high-value products which can only be returned for limited number of days.
- Create a ‘Return Request’ under “My Orders” section of Website. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
- We offer pick-up facility in selected locations basis our courier serviceability.
- If reverse pick-up option is not available at your location you can self-ship the product to us
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed and all the tags are intact .Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Return as given by us.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on Website.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.