- Fashion Clothing
- Bottom Wear
- Underwear & Sleepwears
- Fashion Accessories
- Women’s Indian and Fusion Wear
When you buy our products, your purchase is covered by under Refund policy. If you are, for any reason, not glad about your shopping, we will issue a full refund. We can afford to return back our products with this guarantee. Please contact us with your purchase details within 30 days of your purchase for return request. Please write your order number (sent to you via email after ordering) and optionally tell us the reason for the return. we take feedback very seriously and use it to improve our products and quality of service. Refunds are being processed within 7 days period after raising a claim of refund. During Pick Up, our delivery man may check the quality of the product on the return. For a successful pickup, we will initiate a refund for the return amount into the refund mode selected at the time of initiating the return request. If the returned product does not pass the quality check, we shall ship it back to you. If you request to exchange the item for reason of size mismatch or receipt of a defective product, you will be provided with a replacement of the item, free of cost. One more thing, all exchanges are subject to availability of stock and subject to your address. If you choose to exchange an item, our delivery man will deliver the new item to you and simultaneously pick up the original item from you. Please note that we can only arrange size exchanges. If you think to exchange your item for another product, we request you to return it to obtain a refund and purchase the new item separately.
Cosmetics, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that has a quick, Swimwear, can’t be exchanged or returned.
Some products like fine watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the merchandise Detail Page to ascertain the number of days up to which a product is often returned/exchanged, post-delivery.
Due to the intimate nature, we handle returns surely Innerwear, Sleepwear, and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility won’t be available. Also, these items cannot be exchanged.
The products which you are going to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be placed within the original shoe box).
Under Exchange Policy, only size exchanges are allowed. Items are often exchanged for an identical size or a special size. Exchanges are allowed as long as your address is serviceable for an exchange by our Logistics team.
In case you’ve got purchased an item which features a free gift/offer related to it and you would like to return the most item, then you’ll need to return the free product as well
Pukky will not be liable for the products returned by mistake. In circumstances where an additional or a special product is returned by mistake, Pukky wouldn’t be in charge of misplacement or replacement of the merchandise and isn’t responsible for its delivery back to the User.
If you self-ship your returns, kindly pack the things securely to stop any loss or damage during transit. For all self-shipped returns, we recommend you employ a reliable courier service.
If you ship your returns by yourself, your shipping costs would be returned subject to your return having met our Returns and Exchange Policy, and therefore the image of the courier receipt is sent by you and validated by us. For self, ship returns the refund for returned products will only be initiated if they undergo a top quality check conducted at the ware. If the standard check fails the merchandise is going to be reshipped back to you.
To return a product to Pukky, please follow these steps:
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.