Frequently Asked Questions

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

How do I contact Pukky support?

Most of the questions we see on a daily basis can be answered via the articles/links right here in our help center. You can browse the articles or search for specific topics using the search bar above.

If you need any additional help, you can reach our team of customer service aces via any of these methods.

A phone call is generally the slowest method of contact for us and does have limited hours. We highly recommend trying the other methods first!

Please, no solicitors


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