notice :If you want to order this dress in custom size and custom color,you can choose random size and color when you place a order ,then leave a message to us of your custom size and color .So we can see the color and measurements you want when we get the order.
If you want to custom make the dress, please send us the measurement list as follow:
shoulder to floor
Lavender Elvesis a young store on the wedding fashion market.but our factory has 15 years old.
At the beginning, we focused on the domestic market and opened many offline stores, offering wedding dresses, evening dresses, suits and other products. But then I met my one friend, a girl from Dubai who was a local supplier. She often order a large number of wedding dresses from our company, she said the local price is too high,which made us realize whether we can develop the foreign market and then,we have the first store “Secret of June”. Here, you will get satisfactory service and receive beautiful skirts and cost unbelievable price. I look forward to the moment I meet you.
We manufactured with the highest quality fabrics, supply the perfect wedding gown for every lady.Packing
1. Inner package: Opp bag with our brand logo.
2. Outer package: Courier bag
3. Color bags could be made according to customers’ requirements.
Return &Refund Policy
1.Before delivering the item, we will check the size and confirm item perfect. But when you receive the item ,if you find any question,please contact us within 7days without any hesitation.
2.We will accept return,but please don’t destroy the item,or we can’t accept the return,hope you can understand,thanks!
3.We appreciate your patience & understanding. Also we will try our best to help you, and please contact us directly before you leave negative feedback or open a dispute. We are very glad to solve all problems.
4,If you are not satisfied with it and its our reason,we can help you apply the return compensation,but if its your reason, we are so sorry that we can’t pay for it.Thanks for your understanding again.
1. To choose correct size, and color, please kindly contact us before you order it when you have any questions.
2. To make custom made size, if you have some special requests about the product and want to custom made, its okay for us, contact us directly.
3. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you see.Please understand.
4. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer`s responsibility.
5. For the sake of timely delivery, it is deeply appreciated with your kind providing the date of your needs or choose the fast shipping way.
1,Q: Is your company a factory or trading company?
A:Yes, we are the trading company ,also we have some professional manufacturers.
2,Q:I want to place customize order, what should I do?
A:Dear,we can custom made the dress for you according to your size and color you want, when you order it, you can see Custom Size,please choose it, about the color,you can choose it directly.
3. Q:How long will it take to receive the goods?
A: Usually, after your order, if its simple dress,we just need 12-15 days to finish it, then you can choose the different shipping way according your party or wedding.But complex dress,we need 20-25 days,please understand.
4.Q: If i choose Custom Size or need some changes about the dress, if i need to pay extra fee?
A: Dear, Custom Size will not charge extra fee,about the changes,if they are small changes,we will not charge any more fee too, complex changes, we need to charge some fee according to these changes.
5,Q:How does your factory do regarding quality control?
A:Quality is priority. We always attach great importance to quality controlling from the very beginning to the very end.All raw material we used are environmental-friendly;
6,Q:Can i see the real pictures before shipping?
A:Its okay for us if you requested it,we can show you before shipping, but please contact us,or we will not.We have too many dresses to be finished every day,so hope you can understand.
All feed back should be made after you received and satisfied with your items!
If there is any problem,kindly give us the opportunity to fix the problem.
Thanks so much!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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